Voice scribe for repair technicians · Built for Tekmetric shops
Hands on the car.
Notes on the RO.
Your techs find things all day that never make it onto the repair order — because writing them down means stopping, degreasing, and walking to a screen. LugnutAI listens instead. A tech says what they found, confirms it at a glance, and the front desk approves it onto the right RO. Nothing is ever written without two humans signing off.
◉ THROUGH THE LENS — BAY 3
◉ AT THE FRONT DESK — LIVE
How it works
Three steps. Two sign-offs. Zero typing.
The whole interaction happens at the car, in seconds, over whatever the tech already wears — a Bluetooth headset today, Meta's display glasses next.
Say it
The tech speaks a finding, a status, or a lookup — hands still on the vehicle, phone still in the pocket.
Confirm it
LugnutAI reads back exactly what it heard — a seven-word card in the glasses, or spoken aloud on a headset. The tech confirms with a gesture or a word. If anything is unclear, it asks. It never guesses.
Advisor approves
Every note and photo lands in a live review queue at the front desk. One keystroke approves it onto the repair order — with a full audit trail of who said what, and when.
The line we don't cross
A scribe. Never a diagnostician.
Plenty of tools want AI to tell your techs what's wrong with the car. LugnutAI is built on the opposite conviction: the diagnosis belongs to the technician. The software's only job is making sure their findings actually get written down.
✕Never diagnoses
No repair suggestions, no “it might be the…”, no AI opinions about the car — in any version, ever. The note is the technician's own words, with the speech-to-text noise cleaned out.
✕Never guesses
Two trucks on the board and the tech said “the Silverado”? LugnutAI asks which one — or flags it for the advisor. Ambiguity is resolved by a person, never by a coin flip.
✕Never writes unreviewed
Nothing reaches the repair order without the tech confirming what was heard and the advisor approving it. Both sign-offs are logged.
Integration
Made to sit on top of Tekmetric
LugnutAI is not another shop-management system — you already have one. It's the voice layer on top of it. Repair orders come from Tekmetric; approved notes and photos go back into Tekmetric, onto the right RO.
- Read: the tech's board, ROs, vehicles, and statuses — answered by voice at the car.
- Write: only advisor-approved notes and photos, attached to the exact RO.
- Safely: every write is duplicate-proof (idempotent), verified by reading it back, and recorded in an append-only audit log.
- Nothing replaced: estimates, invoicing, payments — that's Tekmetric's job, and it stays that way.
Security
Built like it has to pass an audit — because it will
Shop data is business data. LugnutAI was engineered from the first commit to SOC 2-aligned practices, not retrofitted later.
Encrypted, per shop
Media and credentials are encrypted at rest with per-shop keys. Tekmetric credentials are never logged and never sent to any client.
Isolated at the database
Every shop's data is walled off with row-level security enforced by the database itself — not just the application — and tested on every build.
Audited, append-only
Every write, approval, rejection, and credential change is recorded with actor, timestamp, and before/after. The log can't be edited.
Voice data expires
Raw audio is auto-deleted on a retention schedule — with an automated test proving the deletion actually happens.
Hardware
Starts with a headset. Built for the glasses.
Any Bluetooth headset
Wake word or a press of the headset button, phone pocketed. The full say-confirm-approve loop runs on hardware techs already own.
Meta Ray-Ban Display
Built on Meta's Wearables Device Access Toolkit: the confirm card appears in the lens, the camera shoots what the tech is looking at, and the neural wristband confirms with a finger gesture. Silent, hands-free, glanceable.
Get in touch
See the three-minute demo
Live walkthrough of the full loop — voice at the car to approved note on the RO. Shop owners, service advisors, and integration partners welcome.